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Status Planned for future release
Workspace IBM MAS - Manage (Base)
Categories Asset/Work Management
Created by Guest
Created on Mar 3, 2022

RELATED IDEAS

RFE for Service Address to come over onto a duplicated SR

Service Requests and Work Orders work in a similar fashion, and work in concert in Maximo. When WOs are duplicated, service addresses are also copied across. When SRs are duplicated, service addresses are not copied across, and that is not expected behavior for anyone using Maximo and expecting a consistent user experience.

Moreover, it is clear that TKSERVICEADDRESS and WOSERVICEADDRESS tables have been created and are available to support tickets and workorders, so the structures are in place to make SRs work consistently with respect to WOs. The missing element appears to be a relationship and some minor crossover functionality.

Because this enhancement makes SRs and WOs work consistently, and the framework exists already, and a solution exists for WOs, we feel this enhancement should be approved and scheduled onto the product owner's list for development without delay.

Idea priority High
Needed By Quarter
  • Post comment
  • Guest
    Reply
    |     Mar 22, 2022

    Thank you

  • Admin
    THOMAS Knowles
    Reply
    |     Mar 22, 2022

    Hello Joshua, We do monitor the incoming RFE. We have marked this request as "planned for future release" meaning we will include the enhancement in a future release of Maximo but it has not been committed to a specific release yet. From a process perspective there are a few timeframes to consider submitted requests we have 30 days to triage and start to review, from there 90 days to accept or reject. If accepted, as is the case on this request then it will remain planned for future until it's committed to a release plan and delivered. Based on our current release cycles this would most likely be targeted for a release within the next year.

  • Guest
    Reply
    |     Mar 22, 2022

    Good Morning - Does anybody monitor these? I have a comment from the 8th of March to understand this RFE process and expectations better. Please reach back out to me. Thanks - Josh

  • Guest
    Reply
    |     Mar 8, 2022

    Hello, can you tell me the process expectations for this RFE? What should we do next, when do we hear back from IBM/others? Any next steps?

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