IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Not under consideration
Workspace IBM MAS - Mobile
Created by Guest
Created on Apr 11, 2016

RELATED IDEAS

Ability to pull logs from Anywhere devices on demand

Support staff need to be able to retrieve logs from Anywhere devices on demand without user intervention/assistance.

Reasons for this can include:
- User's inability/unwillingness to perform actions required to send log details
- Requirement to gather logs before the logs are next sent e.g. in the event of a process going “busy” the logs need to be gathered at that point so other logs can be checked and analysed at the same time.

These logs contain vital clues about serious problems e.g. what operations the users were performing at the time
This is required for all the different device types e.g. iOS, Windows and Android

It must be possible to identify/gather the logs by searching for the user rather than just the deviceID.
In some cases the user will not be able to identify the deviceID and it will not be possible to talk them through the process to gather the information.

The logs must also contain sufficient information to identify the user/device where possible e.g. username and the device name.
This information should be made available in the header of the anywhere log file e.g. where it contains details about if the device is connected to a network

Where a username is not set, e.g. the user is not logged on, then the logs should still contain the relevant field but with a piece of text e.g. N/A

Ideally the log files will be retrieved and have a filename format such as __
where hh24 = hour in 24 hour format

Idea priority High
  • Post comment
  • Guest
    Reply
    |     Aug 30, 2021

    Thank you for taking the time to provide your ideas to IBM. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas.I am sorry to inform you that our team has evaluated the request and has determined that it cannot be implemented at this time for Maximo Anywhere. However, it might be something that we can include in our new mobility solution, Maximo Mobile.We truly value your relationship and are committed to providing you with an outstanding experience. Thank you for bringing this idea forward. If you have any additional feedback, thoughts or ideas, or if there is anything else I can do, please do not hesitate to reply to this message to continue the conversation.

  • Guest
    Reply
    |     Feb 1, 2019

    The "upload log" functionality delivered in IBM Maximo Anywhere 7.6.3.1 does not meet the full requirement.

    The new functionality creates a copy of the log file and gives the user the path to the new file.

    It doesn't appear to upload the log to any location e.g. the anywhere server.
    It is not automatically upload it at regular intervals

    It does meet the initial step that I mentioned in a comment on this RFE on 17 Feb 2017.
    That is a temporary solution but system administrators require the full functionality because there will be users who cannot/will not use a manual process.

    thanks

  • Guest
    Reply
    |     Feb 17, 2017

    A useful initial change would be to have the ability to write the logs to a file on the device's filesystem.
    The system administrators could then use other tools e.g. batch files on the device / device management software to retrieve the files on demand. Or users could be instructed to open a new email and select the

    In that scenario the user may just have to go to folder containing the logs and select the last few files.

    We are looking at how we could implement this as a customisation but it would be better if it could be implemented as part of the core product.

  • Guest
    Reply
    |     Feb 17, 2017

    Hello IBM,

    We have identified a new use case which makes it essential that we have this.

    Not all clients use the built in email application so they can't "email" the logs. This means that users have to use the email option, then select the text, copy it and then put it into a different email application and send it from there.
    In this case that the email functionality is based on a web page.

    Trying to talk a non-technical user on how to do this as they are stood in a busy main road is an very difficult task and some users may give up.

    Other customers may also have this scenario.

    best regards,

    Mark

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.