Skip to Main Content
IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Submitted
Created by Guest
Created on Jan 23, 2025

Add new Web Properties for Incoming Mail Agent

The incoming mail agent implements the javax.mail Store and Folder packages. When retrieving the mail from the specified folder, it grabs all mail items within the folder. This creates an issue when a mail is received containing a large attachment and the mail agent stalls. Since it stalls and does not fail safely, then the email is not removed from the mailbox when the folder.close() method called. So, when the agent is bounced it reprocesses the same email multiple times.

If this continues to occur, then emails continue to pile up as they're unable to be processed.

The addition of these properties below would allow the TRIRIGA Admin user to set specific folder properties that will ensure each connection is limited to a subset of the emails in the mailbox.

Currently, the mail agent runs a ‘getMessages()’ function to return all messages within the specified mailbox folder; the options below can be added to potentially limit these types of issues:

1) Return non-deleted msg from folder (this.folder.getMessages() -> filter != Flags.DELETED)

> OR run Folder EXPUNGE prior to getMessages()

Option 1 prevents emails that have already been processed from being processed again.

2) Only return X NUBMER based on PROPERTIES FILE

> this.UNREAD_LIMIT = Long.parseLong(PropertiesLookup.getProperty(PropertiesLookup.WEB_PROPERTIES, "INCOMING_MAIL_UNREAD_LIMIT", "20"));

> this.folder.getMessages() -> return limit this.UNREAD_LIMIT

Note: The expunge() method is run when the system performs the close() function so when the agent gets hung and doesn’t end successfully nothing that was just processed gets removed from the folder.

Idea priority Medium
Needed By Not sure -- Just thought it was cool