Skip to Main Content
IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Future consideration
Created by Guest
Created on Sep 5, 2024

User Impersonation

There are two scenarios we currently face where user impersonation could help greatly. 

Scenario 1:

Maximo Administrator is trying to configure security for a new user. After the maxadmin finishes setting up the security, provide a "View Maximo as this user" button in the User application to see Maximo through the eyes of that user and navigate around. In the top banner, have a "You are viewing Maximo as [username]. Click here to exit." message so that maxadmin is aware and can exit out of that view. This greatly increases the confidence of the maxadmin that they have configured the appropriate security groups because of Maximo's complex layered security.

Scenario 2:

Sometimes a technician may need to fill-in for a supervisor for a period of time, such as when a supervisor is on vacation or medical leave. In this use case, a maxadmin could go into the User record for a technician and select another user (supervisor in this case) that says "User may act as: [other user's username]". Now, when that technician signs in, they'd have a drop-down in the top menubar titled "View Maximo as: [select a user]" that would display the user(s) they're allowed to "impersonate". When they select a different user, they'd see the start centers, applications, etc that the other user has access to and be able to manage work orders, workforce, etc as if they're that user.

An additional enhancement to scenario #2 would be to allow a time-limited duration for this impersonation (start / end dates) so it could be scheduled ahead of time

Idea priority Medium
Needed By Yesterday (Let's go already!)
  • Guest
    Reply
    |
    Oct 29, 2024

    In my opinion, this Idea adds some bells and whistles to this previous Idea:
    https://ibm-ai-apps.ideas.ibm.com/ideas/MASSWAT-I-105

  • Guest
    Reply
    |
    Oct 29, 2024

    Because Maximo lacks features like this, customers who do development and testing in lower (non-Prod) environments are unable to use strong authentication, like Multi-Factor Authentication (MFA), in those lower environments. In addition to the problem of having this unresolvable difference between Prod and lower environments, those customers are forced to somehow manage access to shared credentials for Maximo's native authentication and to accommodate the risk inherent in shared credentials.

    IBM needs to allow its customers to follow good development and testing practices without having to sacrifice good security practices. IBM needs to take action on this Idea or other ideas that would allow impersonation or masquerading or whatever-else-you-want-to-call-it.

  • Guest
    Reply
    |
    Oct 25, 2024

    Outside of Production this would be an immensely useful feature to have during the testing phase which would allow a user on a non-Production environment to test multiple roles before any Production deployment.