IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Status Delivered
Workspace IBM MAS - Mobile
Created by Guest
Created on Feb 23, 2022

RELATED IDEAS

Display proper feedback message when error happens during application load

When accessing My Schedule to retrieve a list of assigned work orders, we have noticed that in the scenario where an error(*) occur on the server side, the app does not handle the error properly and provide a meaningful feedback to the user. Instead, Maximo Mobile is displaying the standard "No Work Orders Found" even when there are work orders to be displayed. The message in this context is misleading and it becomes impossible to know whether there are actual work order records to be displayed or some error occurred. (*) Types of Server Errors: so far we have seen this happen under these circumstances: * Invalid relationships (faulty relationships or relationships that are used in the app but missing on the server) * Data integrity issues - invalid data on attachments (DOCINFO table) Expectation: in cases where the server fails to return the requested data set, the expectation is that the user is informed accordingly so further action can be taken something as simple as "Error when downloading the list of work orders - Contact your administrator" would inform users something is wrong in the system
Idea priority Low
  • Post comment
  • Guest
    Reply
    |     Jun 2, 2022

    We have experienced the same issue & concerns. A specific error message would be appreciated.

  • Admin
    Joao Souto Maior
    Reply
    |     Apr 5, 2022

    Thank you for your feedback and ideas. Your idea has been promoted to our backlog for implementation in a future release. Our aim is to deliver within the next 12-18 months. Thank you again for your feedback.



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